The Public Library Accessibility Resource Centre (PLARC), a collaborative project between the National Network for Equitable Library Service (NNELS) and the Centre for Equitable Library Access (CELA), in partnership with eBOUND, conducted a two-pronged study to understand the accessibility of public libraries across Canada from the perspective and experiences of persons with lived experiences of a disability.
Conducted from June 2022 to January 2023, participants participated in two focus groups and a series of monthly surveys, discussing and evaluating the accessibility of their local public libraries. Based on the focus groups and library evaluations, the results were organized into key themes and suggested resources for getting started to help improve accessibility.
Throughout the library evaluations, participants described some experiences as generally accessible but noted that they still encountered significant barriers.
The study participants identified that the library staff’s availability, training, knowledge of potential barriers, and willingness to help significantly impact their ability and ease in accessing programs and services. This is particularly notable when barriers to accessibility exist for a particular program, service or resource and staff lack sufficient training or understanding of the issues people with disabilities face.
Making accessible content available and easy to find should be a priority for libraries. Participants noted that accessibility should include books (physical and digital), e-resources, and other library items like DVDs, board games, music, and much more.
Libraries should work to ensure that their website and catalogue are accessible to all users. This includes testing your website and catalogue by persons with lived experiences and following the Web Content Accessibility Guidelines (WCAG).
Library physical spaces often meet the minimum legal definition of accessible, but whether they are useable for people with a range of disabilities can vary from library to library.
Participants identified significant accessibility barriers in the programs they evaluated, which could be mitigated by improving staff knowledge about accessibility needs so that programs can be developed with accessibility as a priority from conception through to completion and by asking participants about accessibility needs at the time of registration.
Discovering accurate, current, and accessible information about various accessible services, resources and programs was identified as an ongoing challenge by study participants. Ensuring marketing and communications activities are created with accessibility in mind removes a significant barrier and addresses the impression that libraries are not welcoming to people with disabilities.
Due to the pandemic, many libraries created or adapted services and programs, resulting in an impressive increase in accessibility. Participants in the study noted that these new policies, services, and program options should be maintained indefinitely.
It is estimated that more than 1 in 10 people live with a disability, and barriers to access increase as the population ages. NNELS and CELA, in partnership with eBOUND, developed this study to aid Canadian libraries in identifying and addressing barriers to accessibility and to ensure the perspectives and experiences of people with lived experience are centred in this work. This study found that while libraries are making an ongoing effort to be accessible, there are areas where improvement and training are needed.
The Is Your Public Library Accessible Study (IYPLA) was conducted to learn about and collect the public library experiences of people with all types of disabilities across Canada. The experiences of people with disabilities are incredibly valuable in helping libraries understand how to remove barriers and create an accessible, inclusive, and welcoming space for all.
This study was launched by the Public Library Accessibility Resource Centre (PLARC) and its website, AccessibleLibraries.ca, a collaborative project between the National Network for Equitable Library Service (NNELS) and the Centre for Equitable Library Access (CELA) in partnership with eBOUND. The goal of the study is to support Canadian libraries by offering resources and training on topics related to accessibility.
The goals of the IYPLA study were to understand the following:
To determine how accessible public libraries' physical and virtual spaces are, we proposed a multimethod study using focus groups and monthly library evaluation surveys. Focus groups helped us discover the participants' knowledge and personal experiences with libraries in a free-flowing discussion format. Participants completed surveys evaluating how accessible their libraries were during monthly visits.
The results of the study were organized into key findings. They are categorized as follows:
PLARC can support libraries in their accessibility journey by providing learning and training opportunities, as noted in each section. The suggested supporting and training documents include guidelines on creating accessible services and links to existing accessibility resources.
This study was a multimethod research project conducted over ten months. It involved two focus group discussions and several library evaluation surveys completed by multiple participants. The participant's commitment to this study was outstanding.
The study was conducted in both French and English.
The Is Your Public Library Accessible Study lasted from April 2022 to January 2023. The project had multiple stages:
The study first needed to identify and recruit participants with lived experience of a disability to gather first-hand accounts, thoughts, and opinions from the persons to whom accessibility matters the most.
A screening survey was created and sent out with information about the study to recruit participants. The screening survey asked if:
Additional demographic information was added to a screening survey to ensure a diverse group of participants across various dimensions, including age, sexual orientation, gender, race, annual income and whether participants were new to Canada.
The following participant recruitment methods were used to reach the broadest and most diverse number of people possible across Canada:
We provided participants with an honorarium at the end of the study in the form of a $250 gift card. We advertised this honorarium in the study promotion materials.
While some information gathered during this study may be shared with Canadian public libraries, all names and identifying information, including specific disability types, ages, and geographical regions of the participants, will be kept entirely confidential.
Once the screening survey closed, the project team began participant selection. When selecting participants for the study, we aimed for diversity in disability, gender, sexuality, language, race, income, library (type and size), and location. To ensure that the whole library experience was evaluated.
Participants were removed from consideration if:
All participants had lived experiences with a disability.
Note: this doesn’t add up to 100% as some participants identified as having more than one disability.
The participants were located across Canada. The general geographical breakdown of selected participants is as follows:
During focus groups, participants were asked about how they used their library and how accessible their library was to them. Two online focus groups were conducted in this study:
Both focus groups were conducted via Zoom. All the participants were brought together in the main meeting room to discuss the study, and breakout rooms were used for smaller group discussions.
We informed participants that all software we use was as accessible as possible and that we would include built-in captions. Participants were also asked if there were other ways we could support their participation in this project (e.g. an interpreter, etc.). The Zoom focus groups were recorded, and notes were taken during the discussion for data analysis. The recording and notes are confidential.
Between June and January, the library evaluation surveys were sent out to participants monthly. The survey asked participants to detail their thoughts, opinions, and experiences regarding accessibility when visiting their library (in person, virtually, or both).
To support the participant’s library evaluations, we provided broad guidelines they could use during in-person and/or virtual visits, with experiences organized under the following categories:
The guidelines were optional and were created to give participants an idea of libraries' many services. Though the guidelines informed the general library evaluation survey categories, participants did not need to use them if they preferred not to, as they may have already been familiar with their library's services in those areas.
Participants were asked to indicate the areas they evaluated each month using the categories above. The library evaluation survey also contained questions asking participants if their library experiences were accessible, their likes and dislikes based on their experiences, and what they would change in their library. These open-ended and qualitative questions allowed participants to share their experiences and provide their opinions on how the accessibility of their library could be improved.
The Is Your Public Library Accessible Study participants identified the gaps and barriers that prevented them from having an accessible library experience throughout the library, including library staff, content, and services. The key findings of this study reflect the participants’ feedback as it relates to all library operations (including policies, programs, collections, and the built environment). The description of the key findings contains information and quotes directly from the focus group discussions and library evaluations.
The key findings are categorized as follows:
Throughout the library evaluations, participants described some experiences as generally accessible but noted they still encountered barriers. The accessibility barriers participants identified at the beginning and throughout the study were still present by the end of the study in January 2023. While the accessibility improvements and considerations libraries have implemented are significant and should be celebrated, we believe that full accessibility and equitable access should be a common goal so that people with disabilities do not have to settle for a “somewhat accessible” experience.
Because library operations and services are interconnected, barriers encountered by participants might be discussed in multiple places. For example, participants’ experiences accessing the content in the library may be detailed in either the Physical and Digital Content or Library Buildings and Spaces categories.
PLARC can support libraries in their accessibility journey by providing learning and training opportunities, noted as recommendations in each section.
Library staff are the cornerstone of accessibility in library services. The study participants identified that the library staff’s availability, training, knowledge of potential barriers, and willingness to help significantly impacted the participants’ ability and ease of accessing programs and services. This is particularly notable when barriers to accessibility exist for a particular program, service or resource and staff lack sufficient training or understanding of the issues people with disabilities face.
The comments below capture the different experiences of the study participants.
The library staff was eager to answer my questions… She was very comfortable to talk to and clearly enjoyed her job!
…sometimes, they feel uncomfortable accessing activities because [the participant] feels people are not ready to accept people with disabilities.”
When I approached a librarian about borrowing a Daisy Player, she pointed and told me to speak with the other librarian at the other desk, as she handled those requests. Ideally, library staff should all have knowledge of these materials to assist anyone. I was disappointed that no staff approached me to assist me in locating audiobook titles.
…would like his library to consult persons with disabilities. It would be easy for them to strike a committee of users with disabilities to understand their needs and provide useful information to the library.
Consult, consult, consult. I cannot express it enough. Consult with the disabled community directly and implement the necessary changes.
Because of previous library experience, and social stigma, people with disabilities can be reluctant to self-identify and seek assistance from library staff. In addition, people with disabilities may need additional assistance beyond what was identified in their initial request. Training for library staff must include technical training, sensitivity training, and coaching about ways to offer excellent customer service to people with disabilities.
Participants also encouraged libraries to hire staff with lived experiences in all areas of the library to be more representative of the community. Libraries will become more generally accessible if the workplace is accessible and the thoughts and opinions of persons with disabilities are a part of the organization. The participants believed this would lead to an inclusive library culture.
Library staff, knowledge and training programs should focus on these key areas:
Making accessible content available and easy to find should be a priority for libraries to meet the needs of their community. Participants noted that accessible content should include books (physical and digital) and e-resources, and other library items like audiobooks, DVDs, board games, music, musical instruments, and devices like tablets and DAISY Readers.
They helped me find the section where the DVD movies were that had described video services; they also helped me sign it out because it was not accessible for me to do on my own like others can…
I went to where the audiobooks were, and looked for some titles to borrow. I was using my hand held magnifier, and looking very closely at the materials. for about 15 minutes. Although there were staff around, no one came up to me to ask if I needed help locating any titles.
…I borrowed a preloaded tablet and when I got it home it didn’t work - this is the second tablet I have borrowed that I had to return that was not properly working or holding a charge.
DVD's do not have described video services on all of them to audio describe certain features on the screen for the blind to understand what is happening on the screen; absolutely nothing is in braille; there is minimal books in large print; games are not accessible…
It's only been in the last little while that I found the glory of some of these alternative libraries...
I was not able to find a tutorial for a new Libby user to access the app using VoiceOver on their smart device or on the website. Written instructions are good for some library patrons to use when learning new apps/websites.
In a perfect world, all books would be in all formats as soon as they are released and available at my finger tips when I go into a library to read them. I believe that more people who are blind, deafblind or partially sighted would enjoy libraries more.
I used CELA for the most of searching and finding audiio books and e-pub books as there is more of a veriety. It gives me also options to read BRF files for braille displays; although I did use Libby, the selection of books is limited to e-pub or audio and that is if it is available in audio. Another thing about Libby is that I found it hard to find audio books at my library when a friend could find that same book at another library only a few minutes drive from my library.
Scanning a DVD movie on a self-service station. No, this was not accessible, as using self-service stations to scan and borrow documents is difficult. For instance, one must place a DVD in its case right under an infrared beam. One must also push the document on a conveyor belt-like device.
Well the book I got isn't in the format that I need but the book wasn't for me so. I can find it on bookshare but it didn't pop up in the library search so. I would have to search sperately.
…I didn't like about it was other than some documentaries, there wasn't a lot of variety for lighter media consumption I do know a lot of the contemporary programming Is on the more extensive streaming services, but even older TV shows that I might find attractive didn't seem to be there which is disappointing to me and why I think it's an access thing is because I have the limited income I can't be spending a lot of money on streaming services and I rely a bit more on those services during the long winters we have here in Canada.
What struck me however is the lack of visible appearance of books and other items about persons with disabilities, such as displays - or by authors with disabilities or on disability related topics. The only evident book I saw was “Care Work” on the display by BIPOC authors - and is written by a black, queer disabled woman. This is great but more needs to be done in this area.
Providing books in all formats as soon as they are released is ideal but is often out of libraries' control. Ensuring that libraries offer accessible formats of books (like large print, EPUB, etc.) and other accessible content is vital for an inclusive patron experience.
People with disabilities who cannot find the accessible content they want in their library or who prefer accessing content digitally increasingly use e-resources through their libraries, such as Hoopla, CELA, NNELS, Libby, Bookshare, and OverDrive. Not all e-resources are created equal, and libraries should ensure that what they offer patrons is accessible to people with diverse types of disabilities, is properly promoted, and is easily found.
Accessing and checking out library content should be another area of focus for accessibility. People with disabilities should be able to independently find content and check it out using self-check kiosks with the same ease as other patrons. This information will be discussed further in Library Website and Catalogue and Library Buildings and Spaces.
Library content should be representative of their community. Disabilities and diversity should be represented in a library's catalogue. Participants stated that they would love their library to promote authors with disabilities. We suggest highlighting library content by persons with disabilities by creating displays, reading lists or online collections that are accessible and easy to find.
Providing access to physical and digital content should focus on these key areas:
Many participants use the library website and/or virtual interfaces. This includes the library website, library catalogue, and the Integrated Library System (ILS) provided by the libraries.
The library website, an integral part of the organization, should be accessible to everyone, including those who use assistive technologies to access it.
Changes to the website to make it more accessible. I mean, and here again, it may be that I'm just not seeing it on the screen. I find it too many colours, and the font doesn't match the colours, and it's too busy looking for my vision loss. I have a hard time reading white font on a pale blue background, for example, or light blue font on a yellow background or, you know, those contrasts.
Library website has a simple design but only provides basic information. It links/has downloadable PDFs which are not inaccessible. They don’t think that the accessibility principles have been considered, and the overall accessibility of the site is no more than 60%.
Part of ensuring the library website is accessible is following the Web Content Accessibility Guidelines (WCAG) so everyone can access it, including assistive technology users and users with low vision. Common issues participants experienced included:
User testing of websites and catalogues by persons with lived experience with a disability is essential and the best way to ensure your site is accessible. Testers should all be appropriately paid for their time and expertise. One of the participants found that the website of their library, which was newly redesigned, was not accessible.
The library website is a great place to provide help documentation and information about accessibility. These instructions and other written materials should be provided in accessible formats like Word, HTML, EPUB3, and BRF.
Development and updates to library websites should focus on these key areas for accessibility:
An accessible library catalogue which works with assistive technologies is essential for patrons with disabilities to be able to find the content they are interested in. If the library catalogue is inaccessible, finding content independently can be difficult, frustrating, or unfortunately impossible, and it requires people with disabilities to seek additional staff support.
My library experience has been accessible, since the online content is easily to find and compatible with my phone technology.
i didn't like how it take several clicks to find the catalogue not sure why isn't on the main page. I would be frustrating for a new comer to the site. I liked that the book was available and I could place it on hold.
Accessibility is like a tree: the trunk is, for example, the accessible part of the Website. The various branches are the more detailed components, such as the library catalogue, and they are not very accessible.
It is important to note that the library does not control many of the library websites and virtual services, so accessibility in websites can be complicated. Library associations, cooperatives, and supporting organizations like the Public Library Resource Centre (PLARC) can play an important role in helping libraries advocate for accessible Library Management Software (LMS)/Integrated Library Systems (ILS) to ensure an accessible virtual library experience.
Accessibility considerations for the library catalogue should focus on these key areas:
Library physical spaces often meet the minimum legal definition of accessible, but whether they are useable for people with a range of disabilities can vary from library to library.
The two accessible parking spots…closest to the library face each other (that is, they are not side by side) and themselves are not large enough. Only one of these spots has an access aisle should I need to take my wheelchair out on the car's passenger side. The driver’s side of my car would be blocked by a car-length curb and not allow me to get my wheelchair out of my car.
Participants also had trouble finding DVDs because they were very low… I had some trouble getting some DVDs they were so low to the floor that I had to get on the floor and practically lay down to find what I was looking for. I use both a walker and a wheelchair today I was using my walker so I was able to do this but it was very difficult and very painful…
Personally, I would like to see more labelling in Braille on shelves to enable a blind person to find a particular audio book or DVD; label DVD's so we can find them and then take them to an accessible machine that will allow me to check out my library materials independently.
I wish that each library had "way Finding" technology to assist blind, deafblind and partially sighted patrons to travel independently, and that aisles, books, audio books, movies, games, etc.
Creating a fully accessible building and spaces can falter when details like high shelving and inaccessible signs are overlooked. Becoming more aware of the diverse needs of people with disabilities and engaging people with lived experiences to help create and assess spaces can lead to better accessibility for all. Making simple changes can often allow people with disabilities to use their library more independently.
Limitations to funding can often hinder the creation of fully accessible spaces. PLARC has collected resources to help libraries implement free or low-cost changes to make their spaces more accessible.
Creating accessible physical buildings and spaces should focus on these key areas:
Libraries are important community spaces which are, ideally, accessible to all. Considering accessibility needs in programming is one-way libraries can create welcoming spaces and encourage independent use. Participants in the study identified significant accessibility barriers in the programming they evaluated.
I did however find when registering for the online program I chose for December, there was no information about who I should contact if I need accommodation or to request for example an alternate format of the book that will be discussed.
I'd love to see more programming for people with disabilities. Hopefully, have any programming for people that fall under the developmental disability... We have maybe one program, I think maybe. But they run programs like the Lego program, and we I know a lot of our population would love to do a program like that…
The programming doesn’t need to be complicated to be accessible. Providing library staff or guest presenters with instructions and training on accessibility and incorporating those concepts at all planning stages will improve the program.
Library programming (in-person and virtual) should focus on these key areas:
Libraries need to provide up-to-date information about the accessible services they offer patrons. Some participants could not find any information on the accessibility features or accessible services their library offers on its website or in the library itself. While the information may have been available, it was not easily found by the people who need it the most. It may have the unintended consequence of deterring people with disabilities from attending or participating. Making information and communications accessible, easy to find, and easy to understand will create welcoming, inclusive spaces and programs for all.
It would be great if the library could send a newsletter featuring new services offered, including those related to accessibility. It could also contain, for example, the most borrowed books within a year. It could give ideas to readers.
I imagine there may be more accessibility features at my library - they are just not promoted. Perhaps its a matter of "if you build it they will come, just let them know about it!" (smile). Sometimes folks have a habit of looking at what's not there or present rather than what is available!
Even though I took a monthly newsletter home, the font is too small to read, but I plan to scan it and attempt to read it that way to find out about which programs I could participate in.
Participants noted that they discovered accessible services and programs because they participated in this study and that the library did not publicize them. Informing the target audience about the accessibility services your library offers will encourage their use.
Marketing, communication, and promotional materials, including newsletters, social media, and signage, must be accessible. Communications promoting programs or services should highlight the accessibility features. People with disabilities may assume that if communications and promotional materials are not accessible, then they may encounter additional barriers in accessing library programs and services.
Accessible marketing and communication practices should focus on these key areas:
One significant area of note was the services created to counteract the effects of the pandemic. Many participants stated throughout the study that the new or improved services greatly benefited people with disabilities.
So one of the other things they did during covid was they towards I think more when they started to reopen a bit they had a curb pickup service. Where you could you know select a book in the catalog online and reserve it and then they'd say when can you come pick it up and you block your time and just go get it at the curb it would be on a trolley outside with your name, which I thought was just great.
Only during the pandemic did they change it so you could renew your library card digitally.
Library services adapted for the pandemic were generally accessible for participants, often providing library patrons more time to complete tasks, simplifying services, or adapting to limited contact. Participants would encourage libraries to maintain these service adaptations or consider introducing these services if they don't have them.
Other library services should focus on these key areas:
Participants identified accessibility barriers throughout their libraries that prevented them from having a fully accessible experience. The encounters and incidents they described are incredibly valuable in helping libraries understand how to remove barriers and create an accessible, inclusive, and welcoming space for all. The key findings identified in this report reflect the primary areas library needs to focus on improving.
To help libraries address the findings from this report, we invite them to review the documents and resources available at the AccessibleLibraries.ca website and to engage with their users and staff to learn how to make their spaces, programs, and collections more accessible to people with disabilities.
If you have suggestions for additional resources to help libraries achieve their accessibility goals, please reach out to the Public Library Accessibility Resource Centre at firstname.lastname@example.org or use our resource suggestion form.
The supporting documents for the Is Your Public Library Accessible Study.
The full list of questions the IYPLA study asked participants during recruitment. These questions were used to select a representative group of participants.
Questions and Comments
The guidelines are suggestions participants could use during their library evaluations. It has different examples of tasks and services libraries provide that participants could choose to test out during their in-person or virtual visits.
We suggest that participants choose experiences from three different categories each month to evaluate. We wanted participants to have and provide feedback on a well-rounded library experience (and on services that they may not have tried at their library before). They could evaluate in person, virtually, or both (if possible). These were just suggestions, we wanted participants to evaluate what worked best for them each month.
We noted that public libraries across Canada are different and provide different services. Not everything listed in the guidelines below may be available in their library, or we may have missed a service that participants would like to evaluate. Some actions or experiences are found under more than one category.
Evaluate the everyday library tasks new and existing library users often do below. Describe your thoughts on and experience with any of the following:
Evaluate the physical areas of your library. Describe your thoughts on and experience with any of the following:
Evaluate your library’s website and app (note your library may not have an app). Describe your thoughts on and experience with any of the following:
Evaluate the library catalogue. Describe your thoughts on and experience with any of the following:
Evaluate the content/items that your library provides. Describe your thoughts on and experience with any of the following:
Evaluate your library’s programming (either in person or virtual). Describe your thoughts on and experience with any of the following:
Evaluate your library’s other services. Describe your thoughts on and experience with any of the following:
The library evaluation questions were organized into three sections:
We used skip logic for this section. Questions are only available depending on the areas evaluated selected in “Library Evaluations” question 4.
The quotes in this appendix are organized by the Key Findings they best relate to.
Certains font tout pour aider, d'autres pas, selon les cas…
Répond à la demande d'accéder à un livre, mais ne prend pas les devant. Personnel peu occupé, mais laisse circuler longtemps sans intervenir ou offrir d'aide. Malaise? Ignorance?
Après plusieurs tentatives infructueuses, il est possible que je choisisse de ne plus retourner et de choisir des services ailleurs. Par exemple, je préfère payer pour les services de Netflix ou Amazon pour avoir facilement des films avec audiodescription. J'espère toujours que ma bibliothèque offrira davantage de contenus accessibles à l'avenir.
Il est essentiel de maintenir et développer les sites web accessibles pour les utilisateurs de revue d'écran et les afficheurs braille.
…c’est ce qui arrive lorsqu’un site est déployé sans avoir effectué de test avec des utilisateurs. La raison donnée était que le [site de la bibliothèque] devait absolument lancer son nouveau site et que le temps ne permettait donc pas de faire les tests utilisateurs tel que prévu. C’est vraiment choquant… il ne s’agit en rien d’un site pensé pour des personnes avec des limitations, plutôt pour des bibliothécaires; tout nécessite plusieurs étapes qui pourraient être facilement évitées.
Les a améliorer: l'accessibilité du catalogue et visibilité des boutons qui était pale et ton sur ton, la notification de reception en plus gros caractères, le système de recuperation sur des etagères, avec les papiers est moins adapté pour malvoyant/aveugles.
Les a améliorer: la hauteurs des étagères dont celles des nouveautés, les identifications des cotes impossibles pour les malvoyants- trop petits, affichage pas assez contrastant, idem pour identification des cotes individuelles pour chaque livre. Aucun appareil destiné a facilitater le repérage sur place. Ai apporté ma propre loupe. On indique de simplement s'adresser au bibliothécaire.
L'entrée accessible mais la deuxième porte ouvre sur nous et frappe le fauteuil motorisé coincé entre deux portes. Pas de comptoir plus bas pour les fauteuils roulants. Poste informatique trop haut. Toillettes accessible mais trop petite pour fermer la porte.
Oui a environ 60-65%. Une evaluation generale de l'uilisation des lieux a été effectuée. par contre, je connaissais les lieux pour y avoir deja accédé et y avoir été accompagnée précédemment. Il n'est pas sur que l'expérience d'orientarion aurait été similaire pour quelqu'un de malvoyant s'y présent ait pour la,premiere fois. Les lieux sont carrés mais les voies de circulation sont complexes et ardues pour le repérafe. C'est design mais difficile et emcombré pour l'accès avec une canne d'aveugle. Les aires de circulation ne sont pas claires et logiques. Il y a quelques obstacles au bout des allée qui posent problèmes. Enfin les poste de consultation informatiques ne sont pas tout à fait adaptés pour les malvoyants.
Y furent fait des déminstrations seulement avec la transformation de vetements usages a portés par les participants.Je me suis assisté a l'avant et ai mentionné mon handicap visuel a l'animateur. Le tout pour une durée et deux heures des travaux aiguilles et de la couture sur machine à coudre. Ils n'étaient pas habitués avec cette clientele. L'animateur a quelques reprises a approché l'ouvrage avec que je puisse examiner de plus près. J'I aussi eu le sentiment qu'elle était portée a décrire davantage. Cet atelier n'étaient pas vraiment adapté aux malvoyants. Peut-être était-ce previsible avec la thématique et que j'aurais du choisir une simple conférence, mais j'étais curieuse…. J'estime l'accessibilité a environ 40%.
L'étude m'a permis de mieux découvrir les services de ma bibliothèque et je réalise qu'il me reste encore beaucoup à découvrir et à évaluer.
Ceservice [une service de livraison de certains livres, DVD musique et film d'une collection spéciale par Poste Canada pour les personnes de 65+ ou pouvait attestée d'un handicap.] devrait être mieux pupblicisée car j'ai appris son existence par hasard en realisant cette étude!
Pendant les heures d'ouverture, pendant la pandémie, une salle de tri en verre a été construite et un guichet de retour completement informatisé a été intégré. Pour effectuer un retour, il faut simplement scanner le code barre du document placé sur le dessus de la couverture et ensuite le pousser dans la chute. Ce mode de retour est simple, rapide, pratique, instantané et sans contact. L'accessibilité est estimée a environ 90%.
A full list of the report recommendations.
 To review all the screening survey questions, refer to Appendix A.
 The focus group questions used for the initial and final discussions are available in Appendix C and Appendix D.
 The library evaluation guidelines and questions are in Appendix E and Appendix F.
 More participant quotes are available in Appendix G.
 A full list of the recommendations provided by this report are available in Appendix H.